At AdPredictive, we build smart tools for smart people. We connect brands with their audiences across the entire media landscape with greater efficiency and effectiveness than ever before – empowering them to focus on what matters most in growing and shaping their businesses.

We’re looking for a Client Success Partner to join the AdPredictive team in our Kansas City, KS office.  We are a diverse group of open-minded, hardworking individuals who know how to both have fun and get things done.  Our infrastructure is 100% cloud based, leveraging a wide array of open source and commercial technologies.

As an integral part of our team, a Client Success Partner plays a crucial role as the primary client contact. This person is responsible for the development, implementation and ongoing maintenance of multiple client accounts, and must exhibit a strong customer focus and drive to provide outstanding customer service.

Responsibilities

• Client Interaction:
  • Respond to client questions and concerns in a thorough and timely manner.
  • Touch base with clients on a regular basis via phone or email.
  • Ensure client updates are communicated to additional team members as appropriate.
  • Manage client needs with a balance of serving both company and client best interests.
• Quality Assurance:
  • Ensure all data sets, published insights, reports, and presentations are thoroughly quality checked following company processes, and building on processes when needed.
  • Serve as the gatekeeper to all work and product released to clients to ensure results will meet reasonable expectations.
• General Project Management:
  • Understand and apply internal processes and resources.
  • Maintain visibility to all deadlines, coordinate progress check-ins as needed and communicate progress or delays proactively.
  • Maintain awareness of the scope of contracted deliverables to ensure expectations are met.
• Platform Use and Development:
  • Demonstrate a thorough knowledge of platform functionality and frequently asked questions.
  • Maintain a personal knowledge base of potential user experience enhancements and communicate those within the organization when appropriate.
  • Support client education through live trainings, FAQ documentation, and one-on-one client assistance.
• Consulting:
  • Understand the goals for client deliverables, with specific regard to how it relates to client’s overall business objectives.
  •  Work closely with a Business Analyst to uncover actionable insights at both the campaign-level and as it relates to the business as a whole.
• Internal Management:
  • Maintain positive relationships with team members from all departments.
  • When relevant, facilitate knowledge sharing across teams.
• Industry Knowledge:
  • Understand AdPredictive’s position on and recommendations for topics of interest to clients.
  • Keep up-to-speed with clients’ businesses and industry trends.

Qualifications

• 3+ years’ work experience in consulting, marketing, advertising or a professional services industry
• Intermediate to advanced use of Microsoft Word, Excel and PowerPoint
• Clear and concise verbal and written communication, and extremely detail-oriented
• Ability to develop and maintain positive client relationships through ongoing communication and management of expectations
• Bachelor’s degree or equivalent experience
• Willingness to travel up to 20% of the time

Culture & Benefits

AdPredictive offers the following as part of our extensive benefits package:

• The following are offered to our employees, free of cost:
  • Healthcare
  • Dental insurance
  • Vision insurance
  • Life/AD&D insurance
  • Short-term disability
  • Long-term disability
  • Dependent Care FSA
• Employee bonus program tied to company performance
• Company involvement in non-profit organizations directly benefiting the Kansas City area
• Employee Morale Program
• Retirement Plan with Employer Match
• Monthly communication allowance
• Flexible work schedules
• Paid holidays
• Paid vacation time